[Close] 

Customer Service / Retail Associate

SUMMARY


The?Part-Time Casual Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Casual Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.


Casual Team Members are the helping hands that work with greater flexibility. Maybe you are a teacher or student who has a desire to work for JOANN during your holiday break, or maybe you want to schedule your time at JOANN around other jobs or hobbies - this is the role for you!?Are you looking for something more consistent??Check out our other Team Member roles!

BRAND AMBASSADOR



  • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs

  • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location

  • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor


OPERATIONAL EXCELLENCE



  • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision

  • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail

  • Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency


BUSINESS ACUMEN



  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events

  • Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand

  • Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management


INSPIRATIONAL LEADER



  • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management

  • Works with Store Management and other Team Members on projects in a friendly and professional manner

  • Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service


QUALIFICATIONS



  • Must be 18 years or older

  • Previous experience in a customer centric environment

  • Available to work a flexible schedule, including days, evenings, weekends and holidays


QUALIFICATIONS



  • Must be 18 years or older

  • Previous experience in a customer centric environment

  • Available to work a flexible schedule, including days, evenings, weekends and holidays



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Retail Customer Service Associate
Lancaster, PA FedEx Office
Retail Customer Service Associate
State College, PA FedEx Office
Retail Customer Service Associate
Wynnewood, PA FedEx Office
Retail Customer Service Associate
Jenkintown, PA FedEx Office
Retail Customer Service Associate
Reading, PA FedEx Office